picture of money and refund check

Please note that Tax Refund checks are government checks, and as such they come with very specific rules for depositing or cashing.  For this reason, we will not accept government checks, including tax refund checks, by mobile deposit.  

For your tax refund check, please visit us during lobby hours.  One common problem is a check that is made out to multiple people, but the account it is being deposited into only has one owner.  (In those cases, both parties listed as recipients of the check must be present).  If you have any questions about depositing your Tax Refund Check before you visit us, please call us at 423-336-7268 and press 5 for member service and we’ll be happy to help.