Several members have reported receiving calls to their cell phone from someone who claims to be with Microsoft. The scammers are asking the victims to agree to charges. These calls are not from Microsoft; they are scammers attempting to gain personal information such as card numbers, passwords, or social security numbers.
This scam has been around for some time, but it seems that criminals have started targeting people in our area. Microsoft has a website with details about a variety of scams, and it includes the statement “If you receive an unsolicited call from someone claiming to be from Microsoft Support, hang up. We do not make these kinds of calls.”
If you believe you have given information to a scammer, please take action immediately:
- If you have given them your debit or credit card number: Call our Card Services Department at 423-336-7268 to be issued a new card.
- If you have given them your myBRANCH password: call our myBRANCH team at 423-336-7268 to have your password reset.
- If you have given them your Social Security Number: You will want to check your credit and put a freeze on your credit report with the three major bureaus. Here is more information about how to proceed if you’ve compromised your SSN.
- If you have provided them with other information or passwords: Read the instructions provided on Microsoft’s page under the heading “What to do if a tech support scammer already has your info”