ScoreCard Rewards
Visa Credit Card

A: It’s easy to manage and redeem your rewards – just follow these simple steps:

• On your first visit to the ScoreCard website, you will need to set up your profile with a username and password. 
• You will also be asked to set up some security questions and answers for password retrieval. 
• Once you create your profile, you can log in with your username and password. 
• Click on the “Browse Catalog” link to search and view options for redeeming your awards! 

Note that point balance and redemption capabilities are not available in the browse feature of the site. Terms apply and you can read a complete list of rules here.

A: Point balances are always available on www.scorecardrewards.com or you may call Award Headquarters at (800) 854-0790 to verify the balance of your points after you spend using your ScoreCard.

A: To reduce the risk of fraud, our ScoreCard Rewards Visa gives you the option to enroll in Visa Purchase Alerts. This free service can notify you when your card is used to make a purchase. 

You can also customize the notifications. For example, you could request to be notified for any purchases over $500 or you may get a notification for all purchases.

• If you made the purchase, you don’t need to do anything when you receive an alert. 
• If you didn’t make the purchase, you can take instant steps to cancel your card, and alert your card issuer and the authorities.

A: Simply use your ScoreCard Rewards card when making purchases. Here’s what you need to know:

• You will earn Points based on your qualifying net purchases (purchases minus returns and/or other related credits). 
• You will earn Points as long as your account is in good standing (that is, not delinquent, in default, closed, canceled, blocked, suspended or otherwise inactive and not available for use as a source of funding). 
• You do not earn Points for cash advances, balance transfers, unauthorized or fraudulent charges or for fees of any kind on your card account. 
• Credits to your Account (such as for returns of purchases) will reduce the Points available in your account. 

A: No. A sufficient number of Points must be available in your account to redeem the award you want. Points are not available for purchase.

A: You may order awards anytime during the Program as long as your account is in good standing (that is, not delinquent, in default, closed, canceled, blocked, suspended or otherwise inactive and not available for use as a source of funding) and you have enough Points to redeem the requested award.

A: For merchandise awards you can:

• Order merchandise awards using the online shopping feature at www.scorecardrewards.com. 
• Call customer service at (800) 854-0790. 
• Print an order form from www.scorecardrewards.com. Simply complete the form, including all information requested, and mail to the address printed on the form. 

For travel awards, airline tickets, vacation packages, and cruises:

• You can order awards by calling and speaking with a Travel Services Representative. 
• You can use the online travel booking site to obtain select air awards. 
• You may also purchase additional airline tickets and make car and hotel reservations online. 
• If you prefer, Travel Services Representatives can assist with booking both purchased as well as redeemed awards travel items. 

A: Call Award Headquarters at (800) 854-0790.